Returns and refunds

Changed your mind

Unused items in their original, sealed packaging can be returned within 7 days of delivery for a refund (excluding delivery costs). Software licences and consumables that have been opened can't be returned.

Faulty items

Tell us within 6 months if a product is faulty. We repair, replace or refund it, as the Consumer Protection Act provides. After 6 months the supplier's warranty applies.

How to return

Email us your order number and the reason. We give you a return number and the address. Refunds are paid to the original payment method within 10 working days of receiving the item.

Last updated 13 Oct 2026.